Products are handmade, handcrafted and repurposed from recycled and reclaimed materials... No two items are the same with each holding its own unique quirks and characteristics... Each will vary slightly to those on the Qui' Creative Marketplace...

Refunds for breakages will only be processed upon receipt of photos via email to hello@quicreative.com.au within 2 days of delivery of your purchase and return of the original product.

Where a customer has purchased multiple items, only a full refund for the damaged/broken item will be refunded.

Where a customer has purchased a single item a full refund including postage will be refunded. However, the damaged item must be returned to Qui' Creative before the refund is processed.

Items that have been opened (e.g. oracle decks etc.) or used will not be refunded.

Refunds are not offered for simple change of mind or if an item looks slightly different to that which you have seen at a Qui' Creative market stall or online marketplace.

Email hello@quicreative.com.au for refund queries.